Customer Success Manager

February 25

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GE Vernova

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GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

10,000+ employees

⚡ Energy

🚀 Aerospace

🤖 Artificial Intelligence

📋 Description

• We are looking for a motivated and customer-focused individual to join our Customer Engagement Team as a Customer Success Manager (CSM). • The CSM will be the primary point of contact for assigned accounts, building, and maintaining strong relationships, addressing inquiries, resolving issues, and acting as a trusted advisor. • Success in this role involves ensuring customer satisfaction, demonstrating ROI, and driving renewals and growth. • The ideal candidate will have experience in account management, a proven track record of high customer renewal rates, technical expertise, and excellent communication skills. • The CSM will collaborate with Sales, Customer Support, Product Management, and Finance teams to ensure successful service delivery. • This person will also serve as project manager for regional projects (implementations as required).

🎯 Requirements

• Project Management Certification: PMP or equivalent is preferred. • Industry Knowledge: Familiarity with industry standards and regulations in Oil & Gas, Chemical, and Power Generation. • Team Collaboration: Ability to work effectively in multicultural environments and foster teamwork. • Risk Management: Ability to assess project risks and develop mitigation strategies. • Client Relationship Management: Proven ability to maintain strong relationships with clients. • Data Analysis: Proficiency in data analysis tools for assessing project performance and driving improvements. • Continuous Learning: Interest in new technologies and industry trends. • Technical Proficiency: Proficient with MS Office Suite; experience with Gainsight and Salesforce is a plus. • Customer Success Focus: Empathy for customers with a focus on revenue growth, including knowledge of recurring revenue models (e.g., SaaS, subscription services). • Multitasking & Organization: Strong organizational skills and ability to manage multiple tasks.