Universal Technical Resource Services, Inc. (UTRS)
Universal Technical Resource Services, Inc. (UTRS) provides a wide range of leading-edge scientific, engineering, communications, and information technology services to the public and private sectors. Our mission is to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.
engineering • materials science • prototyping • communications • information technology
201 - 500 employees
Customer Engagement Professional, Junior
February 26
Universal Technical Resource Services, Inc. (UTRS)
Universal Technical Resource Services, Inc. (UTRS) provides a wide range of leading-edge scientific, engineering, communications, and information technology services to the public and private sectors. Our mission is to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.
engineering • materials science • prototyping • communications • information technology
201 - 500 employees
📋 Description
• This position will be a key member of the Defensive Cyber Security team • Duties include: • Promptly responding to new inquiries for cybersecurity services and providing accurate guidance and support through the service alignment process • Ensuring timely receipt of service inquiries and collaborating with customer contacts to create database records for tracking workflow processes related to service alignment • Generating formal support agreements and service quotes for prospective customers • Executing the initiation of operational services and tracking the progress through the automated alignment tool until all services are fully established • Providing ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery • Providing focused support to subscribers going through inspections and assessments • Generating reports on subscriber alignment, status updates, and tracking of outstanding funding • Managing data for existing customers and facilitate their annual service renewal process
🎯 Requirements
• Requires a Bachelor’s degree (related field preferred) • This is an entry-level position and requires 0-1 years of experience • An ideal candidate will have strong customer service skills and keen attention to detail and exceptional communication skills • Requires a Secret Clearance • Must be US Citizen and able to obtain a security clearance
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