Breakthrough
Breakthrough is a company that specializes in helping private practice physical therapists and chiropractors improve their marketing strategies and attract more patients. They provide a comprehensive patient demand platform that includes marketing automation, email campaigns, online advertising, and lead management tools. Breakthrough focuses on enabling healthcare practices to increase their profits, grow their patient base, and improve patient communication. They advocate for conservative treatment methods in healthcare and have partnered with numerous practices to promote these methods as an alternative to more invasive treatments.
Marketing • Physical Therapy • SAAS • Technology • Chiropractic
11 - 50 employees
⚕️ Healthcare Insurance
Junior Customer Success Manager - Remote
February 26
⛰️ Colorado – Remote
🐊 Florida – Remote
💵 $50k - $55k / year
⏰ Full Time
🟢 Junior
🏆 Customer Success
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Breakthrough
Breakthrough is a company that specializes in helping private practice physical therapists and chiropractors improve their marketing strategies and attract more patients. They provide a comprehensive patient demand platform that includes marketing automation, email campaigns, online advertising, and lead management tools. Breakthrough focuses on enabling healthcare practices to increase their profits, grow their patient base, and improve patient communication. They advocate for conservative treatment methods in healthcare and have partnered with numerous practices to promote these methods as an alternative to more invasive treatments.
Marketing • Physical Therapy • SAAS • Technology • Chiropractic
11 - 50 employees
⚕️ Healthcare Insurance
📋 Description
• Manage a book of business, ensuring retention, adoption, and customer satisfaction • Monitor program adoption, proactively engaging customers who need support • Maintain clear, proactive communication with accounts • Lead renewal conversations, addressing objections and driving retention • Oversee customer onboarding, ensuring a smooth transition onto our platform
🎯 Requirements
• 1+ years of experience in customer-facing roles (Customer Success, Account Management, Support, or similar) • Proven ability to build and optimize processes • Strong organizational and problem-solving skills • Exposure to or experience with Facebook marketing is a plus • Experience with Salesforce, Asana, and/or similar customer success tools (preferred) • A proactive attitude, eager to learn and grow within the role
🏖️ Benefits
• Fully remote – Work from anywhere! • Be part of a mission-driven company transforming private practice growth • Unlimited PTO • Comprehensive benefits – Medical, Dental, Vision, and 401(k) with match • Work-life balance – We care about your success inside and outside of work
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