Givzey
Givzey is a platform that offers intelligent solutions for the fundraising process, including smart gift agreements, dynamic workflows, automated pledge reminders, and intelligent invoicing. The company aims to streamline and scale multi-year giving and one-time gifts, enhancing the donor experience while providing tools for fundraising teams to improve efficiency. Givzey is utilized by educational institutions and other organizations to secure and manage donations effectively.
Customer Success Manager
February 26
Givzey
Givzey is a platform that offers intelligent solutions for the fundraising process, including smart gift agreements, dynamic workflows, automated pledge reminders, and intelligent invoicing. The company aims to streamline and scale multi-year giving and one-time gifts, enhancing the donor experience while providing tools for fundraising teams to improve efficiency. Givzey is utilized by educational institutions and other organizations to secure and manage donations effectively.
📋 Description
• Givzey's Customer Success Managers ensure successful deployment and maintenance of Givzey solutions. • Manage a defined book of business and drive customer loyalty. • Build relationships that communicate value and increase customer satisfaction. • Document and execute customer renewal strategies. • Oversee onboarding process with Onboarding Specialist.
🎯 Requirements
• Strong passion for Givzey's mission, and working with nonprofit organizations • Industry experience: Frontline fundraiser, donor relations or prospect management • Ability to work closely with functional teams internally • Minimum 1 year prior work experience in customer success is a plus • Strong professional customer service skills, written communication, presentations using Canva, and presenting in person and via Zoom. • Independent problem solver: Self-motivated, extremely detail-oriented, and strong time management skills • Creativity and strong critical reasoning skills, and the ability to thrive in a fast-paced, dynamic, and evolving work environment • Willingness to step up to greater responsibility, strong desire to contribute to overall goals
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