Alto
Alto is a company that builds purpose-driven software teams to execute challenging projects for innovative tech companies. They provide a talent management engine that allows companies to quickly find and hire tech teams suited for their projects, managing all the administrative tasks associated with team management. With a global pool of certified experts, Alto aims to streamline the hiring process, allowing companies to scale their development efforts efficiently and effectively.
Ruby on Rails • .NET • Java • Node.js • Product Discovery
Customer Success Associate IV
February 20
🎰 Nevada – Remote
🏖️ New Jersey – Remote
+3 more states
💵 $96k - $137k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🦅 H1B Visa Sponsor
Alto
Alto is a company that builds purpose-driven software teams to execute challenging projects for innovative tech companies. They provide a talent management engine that allows companies to quickly find and hire tech teams suited for their projects, managing all the administrative tasks associated with team management. With a global pool of certified experts, Alto aims to streamline the hiring process, allowing companies to scale their development efforts efficiently and effectively.
Ruby on Rails • .NET • Java • Node.js • Product Discovery
📋 Description
• Teach, train, and empower new clinic users from your market on the Alto Connect platform and Alto processes • Communicate how Alto addresses common pain points encountered by clinic back-office procedures • Resolve internal workflow needs to ensure that clinics consider Alto their preferred pharmacy partner • Partner closely with other members of the Growth Team, including Partnership Managers (Sales) • Document and track clinic issues, feedback, and requests - escalating as needed • Work cross-functionally to design relevant solutions for roadblocks with clinic adoption • Develop and implement initiatives to increase Alto engagement and retention • Provide Voice of the Customer feedback to Product & Engineering
🎯 Requirements
• 5+ years of frontline customer support/success experience in a startup, healthcare or other complex environment • 3+ years of healthcare experience in one (or more) of the following settings: Pharmacy, Clinical Hub, Service Benefits Provider • 3+ years of experience engaging and retaining strategic customers or vendors • BA/BS or equivalent years of work experience • Fertility experience (preferred) • Pharmacy Operations experience (preferred) • A passion for Alto’s mission and values • Strong attention to detail • Strong communicator with the ability to partner and influence across levels and functions • Self-directed problem solver with experience developing and improving processes • Ability and desire to work on disparate and multiple issues on a rapid resolution timeline • Ability to flourish in a high-growth tech environment where change is constant • Ability to self-reflect, learn, and be honest about development areas • Ability to not sweat the small stuff, and a sense of humor
🏖️ Benefits
• Multiple group medical, dental and vision plans to choose from • 401(k) plan • group life, AD&D, FSA/HSA • employer paid STD/LTD • Take-What-You-Need vacation time • accrued paid sick time • 11 paid holidays (7 for Pharmacy and Care teams) • 8 weeks paid parental leave for eligible employees
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