Customer Support Representative
November 28
Description
• About HighLevel: HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. • The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. • A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry. • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner • Strong technical aptitude, analytical and troubleshooting skills • Demonstrated ability to maintain self-control while defusing stressful customer situations • Excellent customer service attitude and ability to be a team-player as well as work independently • Excellent note-taking skills • Experience with ticketing systems • Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service • Demonstrated verbal and written communication skills • Fluent in English
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