Senior Sales Manager, Trial Experience

August 29

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HighLevel

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The all-in-one sales & marketing platform that agencies can white-label. CRM, Email, 2-way SMS, Funnel Builder, & more!

SaaS • Marketing • Advertising • CRM

201 - 500

💰 Series A on 2021-11

Description

• Supervise a team of Trial Experience Managers focused on solving customer issues and achieving high levels of customer satisfaction • Support the organizational goals and participate in business planning activities such as staffing, goal setting, and resource planning • Lead and ensure your managers and teams are successful by coaching, developing, inspiring and holding them accountable against established KPIs, policies and procedures - measure and provide detailed analysis on success against team’s growth KPIs and metrics. • Identify and implement process improvements and alternative solutions to drive team efficiency, productivity and engagement. • In partnership with the Director, Trial Experience, design and recommend sales targets & KPIs to optimize trial to paid efforts, and establish short & long term strategies. Measure and provide detailed analysis on success against team’s growth KPIs and metrics • Conduct consistent and impactful performance conversations, conflict management, constructive/subjective feedback, and coaching with team members, leads, and managers while fostering a high-performance culture that inspires the desire to succeed • Responsible for providing your teams with technical resources and advice, resolving problems, and disseminating advisories, warnings, and corrective action plans when warranted • Support manager in crafting and delivering warnings and corrective action plans, as needed. • Delegate and assign responsibilities and tasks based on team member strengths to foster an exceptional customer experience. • Confidently work with large amounts of data and have a data-minded approach to resource planning, goal setting, and analyzing its outcomes • Manage projects involving complex work streams and cross-functional collaboration - Communicate and collaborate with internal departments to create and confirm efficient workflows and relationships • Effectively build the morale of a group in a team setting that fosters the successful completion and achievement of team goals • Serve as an influential leader by demonstrating professionalism, operating in a fast-paced environment, taking ownership of your team’s success, and fostering a team culture of encouraging growth, innovation, and proactive problem solving • Update job knowledge and managerial skills by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations • Act as an escalation point for high severity customer and team member issues that arise from within the team, directly from customers, or from other HighLevel functions • Other duties may be assigned and/or modified as business needs change.

Requirements

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred • 7+ years of progressive experience leading fast-paced, results driven, customer-facing teams for a SaaS or Product-Led Growth startup company preferred • 5+ years of experience with staffing/hiring, performance management, career conversations, coaching and developing front-line employees and junior managers required • You are a true people manager at heart, you love mentoring, leading and contributing to the professional development of those around you • A strong technical aptitude to help our users succeed with the HighLevel software • Strong collaboration, time-management and prioritization skills are critical to the success of this role • The ability to build and maintain strong relationships internally with senior leadership, teams and customers • Strong experience using data/analytics tools to solve problems, measure the impact of your work, develop new projects and drive demonstrable customer and team success • Ability to collaborate and influence cross-functional teams and champion new concepts and ideas • Demonstrated approach and delivery to problem solving and conflict management • Must be a go-getter, not afraid to ask questions, and take accountability for your results and your team’s results • Demonstrated experience to learn quickly and apply new technologies to solve problems and bring these lessons to a team of direct reports • Ability to develop and maintain deep knowledge of customers, data, business, and markets • Demonstrated ability to communicate well with colleagues, subordinates, and customers, both written and oral • Experience working with and or ability to learn the use of various CRM Systems • Working knowledge of topics such as Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Working Knowledge of the following applications: Google Suite, Zoom, Facebook, Instagram, Slack, Linkedin and other social media