Project Manager - Operations

November 13

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Golden Hippo

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Direct Response Marketing • consumer goods • eCommerce • Marketing • Digital Advertising

201 - 500 employees

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👥 B2C

Description

• Project Manager, Operations drives key projects to optimize processes, improve efficiency, and support organizational growth. • This role coordinates cross-functional teams, manages timelines and resources, and ensures alignment with business objectives. • The ideal candidate excels in project execution, stakeholder collaboration, and continuous improvement initiatives. • Develop and manage detailed project plans focused on operations areas such as manufacturing, supply chain, customer service, procurement, and warehousing. • Work closely with teams across operations, product, marketing, retail, and legal to ensure projects align with broader business goals and support operational improvements. • Identify and implement improvements in operational processes to streamline workflows, reduce costs, and enhance service delivery across all operational functions. • Proactively identify potential project risks and issues, implement mitigation strategies, and communicate updates to stakeholders. • Track project progress, measure key performance indicators (KPIs), and prepare regular status reports for leadership. • Facilitate regular meetings with stakeholders to align on objectives, gather input, and provide updates on project milestones. • Lead change management efforts, ensuring smooth adoption of new processes or technologies. • Maintain project documentation and ensure compliance with PMO standards and regulatory requirements across project activities.

Requirements

• Bachelor's degree required, Advanced Degree (MBA, Master’s) in appropriate field of study or equivalent work experience preferred. • PMP or comparable certification. • 5+ years previous project manager experience. Experience in agile, and waterfall methodology. Previous experience in managing projects within Operations, Logistics, Supply Chain. Skills in Excel, Jira, Powerpoint, MSproject or Smartsheet. • Deep understanding of process management, the creation and documentation of SOPs and workflows. • Leadership: Strong leadership, diplomatic and motivational skills, including the ability to lead up, across and down multiple business and technology organizations. • Strategic Thinking: The ability to think strategically, analyze complex situations, and make informed decisions that align with project objectives and organizational goals. • Knowledge of Project Management Methodologies: In-depth knowledge of project management methodologies such as PMBOK (Project Management Body of Knowledge) or PRINCE2, and the ability to apply them effectively in project planning and execution. • Time and Resource Management: Ability to effectively manage project schedules, prioritize tasks, allocate resources, and optimize resource utilization to ensure timely and successful project delivery. • Communication: Excellent verbal and written communication skills to effectively convey project information, status updates, and risks to stakeholders at all levels. • Stakeholder Management: Skill to identify and manage project stakeholders, build strong relationships, and effectively address their needs and expectations throughout the project lifecycle. • Collaboration: Strong collaborative skills to foster effective teamwork, facilitate communication and cooperation among team members, and resolve conflicts in a constructive manner. • Adaptability: Flexibility to adapt to changing project requirements, priorities, and timelines, and effectively manage project scope changes and risks. • Problem-solving: Strong analytical and problem-solving skills to identify and address project risks, issues, and constraints, and develop effective mitigation strategies. • Risk Management: Proficiency in identifying, assessing, and managing project risks, and developing contingency plans to minimize their impact on project success.

Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Through our charity sponsorships, you can make a positive impact on communities worldwide. We’ve donated over $6.1 million to date. • We match up to 3.5% of your 401k contributions, ensuring your retirement savings grow alongside your career. • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits, because we take a holistic approach to your well-being. • Invest in your future with our Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases, empowering you to progress and excel in your career. • Tuition reimbursement program, which reimburses eligible tuition expenses up to specified amounts, empowering you to invest in your ongoing growth and development. • Work towards our collective goals and earn up to 2 extra weeks of pay each month, based on the achievement of KPIs. • Celebrate your accomplishments with our Win of the Week, Spot Bonus, Work Anniversary, and Shout-Outs programs, where your hard work is not only valued but also acknowledged and rewarded. • Reimbursements for a portion of personal cell phone and internet usage for eligible employees. • For those coming into our Woodland Hills, CA office, you’ll find a fully stocked kitchen and a free on-site gym. • Virtual and in-person company events, like our annual holiday party, happy hours, and virtual cooking nights, designed to cultivate connections and enhance work-life balance.