Assistant Manager - Customer Service

3 days ago

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Golden Customer Care

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We provide top-of-the-line products and incredible customer support. Salt Lake City, Utah // Chatsworth, CA

201 - 500

Description

• Implement new ideas, approaches, systems, structures and methods to better support customers or improve work flow and operational efficiencies. • May assume the responsibilities of a supervisor as needed. • Recognize challenges and take preventive action. • Identify and implement training necessary for the development of Customer Care Representatives. • Participate in departmental strategic planning and implementation of missions, goals, strategies, policies and procedures. • Manage direct report time sheets. • Be involved in Interviewing and hiring of Customer Care Representatives. • Create and provide quantitative reports to the Customer Care Manager relating to all project and department progress • Ability to prioritize responsibilities and perform multiple tasks with frequent interruptions. • Manage priorities that are consistent with company goals. • Excellent interpersonal and team skills • Strong communication and Inclusive team player • Ability to follow through on requests and work assignments. • Ability to report findings to senior leadership • Flexibility in day-to-day responsibilities • Develop leadership skills to others through coaching and mentorship • Utilize diversity amongst teams to create a positive working environment • Understanding of customer relationship management • Other duties as assigned

Requirements

• Required Education: High school diploma or its equivalent. • Preferred Education: Preferred: BS or BA or equivalent in experience. • Required Experience: 2+ years management experience • Required Experience: 5+ Customer Service experience • Required Experience: MS Office (Word and Excel) and Google docs proficiency • Required Experience: Strong oral and written communication skills. • Preferred Experience: Call Center experience preferred • Preferred Experience: Proficiency with basic Microsoft Office software, specifically Excel and Word.

Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans • Employee Stock Ownership Plan • 401k retirement contribution • Paid vacation, paid sick time, paid holidays, and floating holidays