Customer Care Agent

August 20

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GotPhoto.com | fotograf.de

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People Photography redefined: Save time by managing your workflow and sales from one place

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Description

• GotPhoto is looking for an enthusiastic Customer Care Agent to join our Customer Development Team in California (remote), Colorado (hybrid), or Texas (remote) to ensure our customers get the best out of our solution by engaging with them via phone or mail and solving complex technical issues effectively. • Our business is growing and so is our team: we will have around 200 employees, distributed over 5 countries, by the end of 2024. This role will act as the first point of contact for our clients, providing excellent guidance and support.

Requirements

• At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes • Strong problem-solving abilities and attention to detail. • Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users • Experience communicating customer issues to internal teams • Excellent verbal and written communication skills • Experience in software or tech organizations is a plus

Benefits

• Our culture: Yes, this may sound cheesy - but our eNPS of 47+ speaks for itself and is a testament to the collaborative and open work environment we’ve created. We have a bi-annual review process and a strong feedback culture to ensure your growth. • Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location. • Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA. • Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with a flexible sick leave. • Well-being & Personal Life: We provide paid medical leave and paid parental leave • Fitness: Enjoy a subsidized fitness membership with various options to choose from. • Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000.