Customer Care Representative

4 days ago

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Description

β€’ Our mission is to digitalize the people photography industry. β€’ Join our team of 170+ talented individuals to empower photographers. β€’ Act as the first point of contact for our clients, providing excellent guidance and support. β€’ Solve complex technical issues effectively and ensure customers can use our solution.

Requirements

β€’ At least 6 months of experience in customer service or support, using technical documentation to navigate platforms and processes β€’ Strong problem-solving abilities and attention to detail. β€’ Ability to quickly grasp, explain, and troubleshoot new technologies, product updates, and systems to end users β€’ Experience communicating customer issues to internal teams β€’ Excellent verbal and written communication skills β€’ Experience in software or tech organizations is a plus

Benefits

β€’ Our culture: Yes, this may sound cheesy - but our eNPS of 47+ speaks for itself and is a testament to the collaborative and open work environment we’ve created. We have a bi-annual review process and a strong feedback culture to ensure your growth. β€’ Hybrid Work: We operate in a flexible hybrid model, combining the best of both worlds. With teams distributed across the US, our meeting hub is in Atlanta, and the meeting frequency depends on your location. β€’ Work from Abroad: We enable you to work from almost anywhere, allowing up to 40 days outside the USA. β€’ Generous Leave Policy: We offer a generous leave policy to help you balance work and life, along with a flexible sick leave. β€’ Well-being & Personal Life: We provide paid medical leave and paid parental leave β€’ Fitness: Enjoy a subsidized fitness membership with various options to choose from. β€’ Learning & Development: You'll receive an annual learning budget of $500, which can be increased to $1,000.

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