Observability Architect

18 hours ago

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Grafana Labs

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Grafana Labs supports organizations’ monitoring, visualization and observability goals. 950,000+ active installations

Monitoring • Observability • Dashboards

501 - 1000

Description

•Are you passionate about orchestrating an industry-leading customer experience? Grafana is evolving to create an elite team that will redefine post sales technical partnership in the industry: the Observability Architect. In this role, you’ll pioneer this new function. It’s an exciting opportunity to help drive a transformation of our Customer Experience organization. •Observability Architects will plot the path to observability maturity and walk it with the customer. They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence. As an Observability Architect, you will be at the vanguard of evolving our practice to meet the unique demands of our customers. •You will own the long term adoption, expansion and overall experience of Grafana's customers. The OA is responsible for managing technical relationships, providing strategic consulting, and ensuring the successful implementation and optimization of our products. This role requires a deep understanding of our technology, the ecosystem around it, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders. In short, you will drive Grafana Labs’s worldwide growth by educating existing customers to ensure they are happy, successful and realizing genuine value. •The OA will also be our customers’ primary technical contact as well as their voice to the Product Management and Engineering teams. •You’ll be elite, drive customer results and be the envy of the observability space.

Requirements

•Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience). •Experience deploying and operating Kubernetes. •5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry. •Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus. •Proven ability to manage multiple clients and projects simultaneously. •Excellent problem-solving and analytical skills. •Outstanding communication and interpersonal skills. •Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages. •Ability to travel as needed to meet with clients (up to 25%).

Benefits

•For more information about the perks and benefits of working at Grafana, please check out our careers page. •Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. •We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.