Onboarding Solutions Architect - PST or CST

22 hours ago

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Grafana Labs

WebsiteLinkedInAll Job Openings

Monitoring • Observability • Dashboards

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Description

• We are creating an Onboarding Solutions Architect team to hyper accelerate our customers’ first realization of value. • Grafana Labs is looking for a Customer Onboarding SA to join our world class Professional Services team. • Onboarding Solutions Architects will work with new customers to execute our launch service packages. • You’ll ensure customers have an unparalleled experience in their first 90 days. • You will be successful in this role if you still love to be hands-on on the keyboard, can play in the command line, but also enjoy customer engagement, project management, and technical delivery. • As a new program to Grafana Labs, successful candidates will be scrappy, technical and self-driven.

Requirements

• 2+ years of experience working on deployment teams, using project management techniques. • Exposure to o11y stack (visualization, alerting, metrics, logs, traces) • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Kubernetes experience • Linux system administration • Experience with Cloud Platforms - AWS, GCP, Azure. • Systems Architecture design. • Ideally in CST or PST

Benefits

• equity • bonus (if applicable) • other benefits listed on our careers page.