Senior Solutions Architect

Yesterday

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Grafana Labs

WebsiteLinkedInAll Job Openings

Monitoring • Observability • Dashboards

501 - 1000 employees

Founded 2014

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

Description

• This is a remote position and we’re considering candidates in the UK timezones. • We are looking for a Solutions Architect (ProServ) to join our world class Customer Experience (CX) team. • Solutions Architects at Grafana Labs provide customers with specialized business and technical consultation, and guidance to achieve their objectives using Grafana. • Our SAs need to be hands-on-keyboard. • You need to understand the ecosystem of services that our customers use and work with the customer to ensure success with Grafana at the center. • Our SAs manage the life-cycle of our customer’s onboarding and adoption of Grafana offerings and features, with a commitment to deliver world-class experiences and time to value. • In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiative.

Requirements

• 5+ years of experience working on deployment teams, using project management techniques. • Direct experience with o11y. • Best practices for both using and deploying an o11y stack (visualization, alerting, metrics, logs, traces) - preferably with Grafana products (Grafana, Prometheus/Cortex/Enterprise Metrics, Loki/Enterprise Logs, Jaeger/Tempo). • A proven track record of successful delivery of customer projects, preferably enterprise o11y implementations for large customers. • Self-starter, adept at picking up new skills and technologies, and eager to break new ground. • Excellent communication skills to communicate with customers, partners, and internal members. • Vision to help us take our company to the next level. • Kubernetes (kubectl, Helm, Tanka preferred). • Experience with Cloud Platforms - AWS, GCP, Azure

Benefits

• Benefits include equity • Bonus (if applicable) • Other benefits listed on our careers page.