Senior Customer Coverage Analyst

March 21

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $66.5k - $110.8k / year

⏰ Full Time

🟠 Senior

🧐 Analyst

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Grainger

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Grainger is a leading broad line distributor that operates primarily in North America, Japan, and the United Kingdom. With a mission to "Keep the World Working", Grainger serves over 4. 5 million customers by offering around 2 million maintenance, repair, and operating (MRO) products and services, as well as access to millions of additional products through its online platforms. The company is recognized for its commitment to excellent service and innovative technology that enhances customer relationships and operational efficiency.

Supply Chain Management • Facilities Management • MRO • Light and Heavy Manufacturing • Healthcare

10,000+ employees

Founded 1927

🤝 B2B

🛍️ eCommerce

🛒 Retail

📋 Description

• Build and analyze data to improve sales coverage models for retention and acquisition of targeted customers. • Manage coverage data, develop important metrics and dashboards to measure projects of Coverage team. • Review target customer and prospect data associated to coverage optimization. • Work with other data-driven departments to improve processes and data quality. • Use reporting and analytical tools to bring relevant information to the business on trends and analyze Customer data impact on the P&L. • Work with large customer data sets to summarize meaningful business insights identifying patterns and trends. • Build and deploy tools to execute and measure against Grainger's defined coverage strategy. • Be a contributor to the continuous improvement process associated to customer data.

🎯 Requirements

• Bachelor's degree in Business, Economics, Math, Finance or related fields • 2+ years of work experience in a B2C or B2B industry • Strategic thinker grounded in analytics • Database management including in Excel (can maintain complex spreadsheets), Access, PowerPoint; experience with SPSS, SQL, VBA or Teradata • Analytical capabilities and demonstrated work with business metrics • Translate information requests into practical outputs • Communicate customer/seller insight findings • Collaborate and develop relationships across several areas • Operate in a changing environment while observing tight schedules and budgets • Ability to handle multiple projects simultaneously

🏖️ Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment • 6 free sessions each year with a licensed therapist to support your emotional wellbeing • 18 paid time off (PTO) days annually for full-time employees • 6 company holidays per year • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required • Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools • Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents