Customer Success Consultant

March 8

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Granicus

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Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

Cloud Computing • Streaming Media • Webcasting • Government Transparency • communications

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

📋 Description

• Granicus is seeking a Customer Success Consultant (MATERNITY COVER) – CSC – to support the deep and successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. • You are a committed client navigator guiding customers on a strategic journey of success. • Strong candidates will have experience in nurturing clients in an agency, public-sector or software organization. • Qualified candidates will have stellar client relationship skills, as well as proven success in data-driven decision making, adherence to process and organizational advancement. • The desire to be a part of a collaborative, fast-paced team who thrives in the mission of providing world-class service is a must. • An awesome CSC consistently provides excellent service so that our customers can deliver exceptional civic and citizen experiences in our communities.

🎯 Requirements

• 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company • Extraordinary appetite for analytics and advancement driven by data with preferred knowledge of civic-management and citizen-engagement tools • Pursuit of public sector information, developments and future as well as Granicus, Vista Equity Partners, and external best practices • Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation • Exceptional interpersonal skills for internal and external relationship building • Ability to thrive in a lean, self-propelling, proactive environment • Commitment to diversity of thought and consideration of different ideas • Willingness to travel, as needed, up to 20% for client meetings and Granicus commitments