Bilingual Customer Service Representative

February 27

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Group O

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Group O is a business process outsourcing company that specializes in a variety of services including supply chain management, packaging solutions, device lifecycle management, and incentives and rebates management. They offer comprehensive third-party logistics (3PL) services such as kitting and assembly, inventory management, and fulfillment. Additionally, Group O provides advanced packaging solutions including custom packaging, sustainable materials, and packaging equipment. Their offerings extend to incentive marketing and tech solutions like call center support and reward card programs. Group O is committed to diversity and social responsibility, ensuring inclusion at all levels and engaging in charitable activities and sustainability initiatives. As a minority-owned business, Group O supports industries in achieving diversity spending goals and environmental stewardship.

Marketing Solutions • Supply Chain Solutions • Packaging Solutions • Business Analytics • Loyalty and Reward Management

1001 - 5000 employees

🤝 B2B

🚗 Transport

☁️ SaaS

📋 Description

Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. •As a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. •Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. •The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset.

🎯 Requirements

Bilingual verbal proficiency in both Spanish and English. •Remote location requires a minimum of 100-megabyte internet speed. •High School Diploma •Basic customer service and phone handling experience. •Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally. •Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure. •Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved. •Familiarity with basic computer applications and proficiency in typing and data entry. •Adaptability to work in a demanding environment with shifting priorities and a diverse customer base. •Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information. •Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.

🏖️ Benefits

Medical, Dental, Vision, and Life Insurance •Flexible Spending Accounts (Medical and Dependent Care) •401(k) Plan with Company Match •Generous Paid Time Off •10.5 Paid Holidays •Career Development Opportunities