Bilingual Customer Service Representative

3 days ago

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Group O

WebsiteLinkedInAll Job Openings

Marketing Solutions • Supply Chain Solutions • Packaging Solutions • Business Analytics • Loyalty and Reward Management

1001 - 5000

Description

• Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. • As a Bilingual Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences. • You will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. • The ideal candidate will possess effective communication skills, problem-solving abilities, and a customer-focused mindset.

Requirements

• Bilingual verbal proficiency in both Spanish and English. • Remote location requires a minimum of 100-megabyte internet speed. • High School Diploma • Basic customer service and phone handling experience. • Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally. • Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure. • Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved. • Familiarity with basic computer applications and proficiency in typing and data entry. • Adaptability to work in a demanding environment with shifting priorities and a diverse customer base. • Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information. • Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.