Client Operations Lead

March 15

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GrowthX AI

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GrowthX AI is a company that designs and implements AI-powered growth engines, integrating expert knowledge with advanced AI workflows. Their services focus on driving sustainable growth by combining content strategy, AI workflow adaptation, and content publication at scale. With a track record of significant organic growth and content production, GrowthX AI offers a comprehensive suite of services including editorial programs, programmatic SEO, and cross-format content repurposing. Their model blends AI efficiency with expert insights to maximize reach, engagement, and conversion, providing fully managed outcomes that cater to specific brand needs and objectives.

2 - 10 employees

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• IMPORTANT: Upload your resume as a PDF. Resumes in other formats (e.g., DOC or DOCX) will be automatically disqualified by our AI systems • We're seeking a Client Operations Lead who is passionate about operational excellence and scaling high-performing teams. At GrowthX, you'll develop and implement processes that empower our client service pods to consistently deliver exceptional results. (This is a fully remote role. The only requirement is 4 hours of overlap with US West Coast) • At GrowthX, we help companies reimagine their go-to-market (GTM) strategies by combining AI with expert insights. We believe in the transformative power of Generative AI to boost productivity and creativity for knowledge workers. By automating routine tasks, we empower people to focus on what truly matters, leading to greater job satisfaction and innovation. • As our Client Operations Lead, you will be the key influencer in refining and scaling our client service delivery. You will lead the development of robust, scalable processes and training programs that integrate operational best practices with innovative AI tools. • Your focus will be on: • Operational Excellence: Designing and optimizing workflows to ensure efficient, high-quality client service delivery • Strategic Collaboration: Working cross-functionally with Pod Leaders, Engineering, and Leadership teams to identify and resolve operational friction points • AI Integration: Leveraging advanced AI technologies to automate routine tasks, generate actionable insights, and enhance overall team effectiveness • Client Partnership: Acting as a strategic advisor to internal teams to ensure that client expectations are met and exceeded, driving retention and business growth • You'll collaborate closely with: • Client Services Team: To implement and refine operational processes • Engineering Teams: To identify and resolve technology-driven operational challenges • Executive Leadership: To align operational initiatives with overall company strategy • New Hires: Providing hands-on training and onboarding to ensure smooth integration into our dynamic culture • You can expect to spend your time as follows: • 30% – Process Development & Optimization: Create and refine scalable processes that drive efficiency and service excellence • 25% – Training & Onboarding: Develop and deliver training programs to empower both new and existing team members • 20% – Operational Oversight: Monitor pod performance and ensure adherence to established procedures • 15% – Cross-Functional Collaboration: Work with engineering, product, and leadership teams to implement operational improvements • 10% – Data-Driven Analysis: Track key metrics, analyze performance data, and implement strategies for continuous improvement

🎯 Requirements

• Operational Leadership: • Develop, implement, and continuously improve scalable processes • Maintain comprehensive documentation of standard operating procedures • Training & Development: • Design and execute training programs that build operational excellence • Create resource materials to support ongoing learning and adoption of new tools • Process Optimization: • Identify inefficiencies and deploy solutions, collaborating with engineering to create or refine tools • Performance Management: • Monitor operational metrics, ensuring processes yield measurable improvements • Recommend and implement corrective measures when needed • Cross-Functional Collaboration: • Partner with various teams to drive seamless integration of operations with company strategy • AI Technology Expertise: • Ability to identify opportunities for AI integration into operational workflows • Client Partnership & Strategic Insight: • Ensure that operational improvements directly enhance client satisfaction and retention • Support business development initiatives by providing data-driven insights

🏖️ Benefits

• Salary: $80k – $160k USD annually (adjusted for geography and experience) • Remote Work: Fully remote with a requirement of at least 4 hours of overlap with US Pacific Time • Paid Vacation: We encourage taking at least 20 days off each year • Professional Growth: Access to continuous training, coaching, and development opportunities • Innovative Environment: Work with cutting-edge AI and be part of a team that is redefining digital growth strategies