Senior CRM Business Analyst

November 8

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GSB Solutions

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tecnología • reclutamiento • capacitación • software • soporte técnico

201 - 500

Description

• Sr BA would be involved in coordinating various activities related to designing, coding, testing and deployment in support of new applications being built on Microsoft Dynamics 365 platform using Microsoft and non-Microsoft cloud solutions, and related technologies (e.g., Office 365, Power BI, etc.) to meet our business requirements. • Collaborating with key business stakeholders to understand business priorities and requirements. • Prioritizing enhancement requests appropriately to mature and enhance application capabilities • The Sr BA coordinates with the team of Engineers thru the project life cycle to help Design, Build and Deliver application, infrastructure, and middleware components on an agreed upon timeline. • Ensuring that requirements are clear and well documented. • Ensuring that project rigor is in place for the planning, status reporting, and delivery of development cycles and small projects. • Implementing leading practices for user experience, platform configurations, license management, and business processes. • Highlighting/identifying potential gaps in existing functionality or processes and working with stakeholders to find and implement solutions • Liaising with developers to determine feasibility, estimate effort, and plan sprints appropriately • Learning application functionality and becoming a functional expert over time • Coordinating with business units to create and deliver occasional training sessions to end users

Requirements

• Bachelor’s Degree in Computer Science, Management of Information Systems, or related business discipline(s). • 3+ years of BA experience with any of CRM platforms is preferred • 3+ Years of CRM Support Experience • 3+ Years Data Analysis Experience • Well versed in SQL and Relational Databases: • Excellent analytical, problem solving, decision making, interpersonal and communication skills • High motivated, self-directed individual with the ability to work independently • Strong project management capabilities with ability to multi-task • Knowledge of Microsoft CRM System is a great plus. • Implementation or migration experience with any CRM or ERP project • ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL (Will be evaluated).

Benefits

• Excellent superior benefits.