Solutions Architect

September 15

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GTT

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Ethernet • IP Transit • Wide-Area-Network Solutions • Managed Security Services • Cloud Networking Solutions

1001 - 5000

💰 $175M Post-IPO Equity on 2018-03

Description

• The Solutions Architect is an integral part of the Sales team, providing technical leadership and support throughout the sales process and customer lifecycle, both customer-facing and internally with GTT’s delivery, operations, engineering, and support organizations. • Solutions Architects provide support to Account Representatives, Account Managers, Account Directors, and/or Channel Managers. • Meets with customers and prospects, face-to-face or remotely as required. • Expertly describes and demonstrates GTT’s products, services, and capabilities. • Discovers and identifies customer needs and requirements by leading interactive sessions with customers. • Collaboratively designs product and/or services solutions satisfying customer needs and requirements. • Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters. • Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately. • Provides technical support throughout customer lifecycle, including change orders, renewals, upgrades/refreshes, periodic business reviews, etc. • Authors technical responses to RFIs/RFPs. • Provides training and technical support to Sales associates. • Conveys key marketplace learnings to Product Management. • Evangelizes GTT at marketing events and trade shows. • Maintains industry and product-specific knowledge through self-learning, vendor certifications, and internal collaborations with Product Management and Engineering.

Requirements

• Strong technical understanding of data networking architectures, standards, protocols, and equipment, including: • Optical DWDM, Ethernet, and TCP/IP • IP LANs, including Ethernet switching, VLANs, subnetting, and Layer 3 switching • IP WANs, including point-to-point and point-to-multi-point Ethernet, VPLS, MPLS (private IP-VPN), Internet-based VPN, and SD-WAN • Public Internet, autonomous systems, IP transit, and peering • Routing protocols, including OSPF, EIGRP, and BGP • Network security, including NAT, firewalls, IDS/IPS, application layer proxies, and content filtering • Knowledge of voice services, VoIP, phone systems, voice termination (analog, SIP, PRI) and call flow design • Experience sizing and configuring commonly used CPE, including Cisco switches and routers, Fortinet firewall/routers, and Adtran voice GWs • General understanding of modern hybrid IT architectures, private/public cloud computing and storage, server, and network function virtualization, SDN, IaaS, PaaS, and SaaS • Excellent written and verbal communications skills • Comfortable presenting to small and large groups • Exceptional analytical skills and attention to detail • Ability to work independently on numerous activities and prioritize them properly while meeting deadlines • Must be able to thrive in a constantly changing environment • Working knowledge of Microsoft Office Suite including Visio • A minimum of 5 years of professional experience in Telecommunications and/or IT • A minimum of 1 year of experience in Sales / Solutions Architecting