ComPsych
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)
Business Support Analyst
3 days ago
ComPsych
ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.
HR Services • Online Services • Critical Incident Services • Global Services • Employee Assistance Program (EAP)
📋 Description
• The Business Support Analyst will be a key member of the On-Line Products team • Responsible for all corporate users of our web-based applications • Receiving, prioritizing, documenting, and resolving end user technical support requests • Excellent communication and customer service skills required • Operate as an integral part of a high-performing technical team
🎯 Requirements
• Bachelor of Science (BS) in Computer Science, Information Systems, Engineering or related area preferred • 1+ year of customer service, application support, or help desk experience • Excellent communication and interpersonal skills required • Good functional, analytical, troubleshooting, debugging and problem-solving skills • Ability to establish effective working relationships and contribute in a team environment • Planning/organizing skills and strong attention to detail • Knowledge of Web-based applications, MS Office products and related software programs is essential • Experience with testing web applications and/or experience in the healthcare industry preferred • Working knowledge of relational databases along with basic SQL skills is a plus • Experience with issue tracking, knowledge management, and document management software is preferred
🏖️ Benefits
• Full benefits package, including Paid Time Off (PTO) • medical, dental, vision • 401(k) with match • robust EAP • wellness program • and much more • Competitive pay with annual increases
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