Technical Support Representative

6 days ago

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+12 more states

🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

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Diverse Computing, Inc.

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Diverse Computing, Inc. is a premier provider of cutting-edge services and software solutions for the public safety industry. The company offers a product suite known as eAgent, which includes advanced innovations such as NCIC access, advanced authentication, and secure messaging tailored for criminal justice and public safety agencies. Diverse Computing's CJIS Audit & Compliance Experts provide specialized consulting services for FBI and state CJIS audits, helping agencies remain compliant with Criminal Justice Information Services security policies. With over 300 years of combined criminal justice experience and a legacy of 23 years in the public safety sector, Diverse Computing serves more than 1,800 agencies with a focus on improving efficiency, security, and reliability. The company operates in 30 states and continues to empower teams with seamless, intuitive technology solutions that enhance operational workflows and safety outcomes.

NCIC access • Custom software for law enforcement • CJIS compliance consulting • Law Enforcement Software • Public Safety

51 - 200 employees

🔐 Security

📋 Compliance

🏢 Enterprise

📋 Description

• Are you the one we’re looking for? • Diverse Computing, Inc. is looking for a highly driven Technical Support Representative to join our technical support team. • This is a full-time, salaried, nonexempt position that can be performed remotely or in office. • The ideal candidate will be as proud as we are to have the privilege of delivering unmatched customer support and user-friendly software for those who protect and serve the public. • Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. • Our unwavering customer service and technical support is one of the main reasons for our continued business success. • The focus of this position is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. • In addition to supporting our software solutions, the successful candidate will have the ability to assist clients with enterprise level networking equipment and support. • We are seeking someone with a passion for helping. Someone with an interest in continuously learning about our clients, products, networking, and security. • At Diverse Computing, we are passionate about making a difference.

🎯 Requirements

• Learn our software inside and out • Provide phone and email support to our nationwide customers for all Diverse Computing products • Enter, monitor, and maintain incoming support tickets • Periodically be on-call outside of normal working hours • Configure, install, and maintain customers’ routers and VPN applications • Install proprietary software on customers' workstations and/or servers • Train new customers on how to use our software • Troubleshoot issues reported by eAgent clients • Record information from support calls into Service Cloud • Perform on-line demos of our software to prospective customers • Perform quality assurance (QA) testing • Assist with internal systems administration tasks • High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence • Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement • Calm demeanor even when under a decent amount of pressure • Ability to truly listen when communicating with others • Analytical mindset with excellent problem-solving skills • Dedication to teamwork and cooperation • High regard for taking responsibility and ownership of one’s own work and actions • Knack for thriving in a fast-paced environment and demonstrating responsible decisiveness • Persistence in getting the job done right • Positive, enthusiastic “look on the bright side” attitude • Talent for productive and solution-oriented conflict resolution • Personal passion for, or interest in, supporting criminal justice and law enforcement agencies

🏖️ Benefits

• Competitive salary (dependent on level of experience) • Generous coverage options for Medical, Dental, & Vision insurance for you and your family; begins 1st of month after date of hire • Flexible Spending Account (FSA) for health-related expenses • Company sponsored Group Life / AD&D Insurance • Supplemental insurance options: life, AD&D, short and long term disability, accident, critical illness, and hospital indemnity coverage • Up to 3% matching SIMPLE IRA retirement contributions; no vesting schedule • 15 days (3 workweeks) of annually earned PTO, front-loaded for immediate availability; additional days awarded at service milestones starting at 3+ years • 12 paid holidays annually • Paid Maternity/Paternity Leave • Work / Life balance-centered Flex Scheduling policy • Fully remote & hybrid (office/remote) work opportunities • Reimbursement of approved business-related travel and professional development expenses • Last, but not least, loving your job! An award-winning company culture that’s welcoming, fun, collaborative, and supportive