Technical Support Engineer

March 11

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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LifeMD

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LifeMD is a 50-state direct-to-patient telehealth company providing virtual primary care, diagnostics, and specialized treatments. They focus on men's and women's health, allergies, asthma, and dermatological issues. With a proprietary technology platform, a comprehensive medical group, and a nationwide mail-order pharmacy network, LifeMD aims to increase access to affordable healthcare. The company offers online consultations with board-certified doctors, covering various health concerns from weight management to chronic conditions, available anytime and anywhere.

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⚕️ Healthcare Insurance

🧘 Wellness

📋 Description

• About Us: LifeMD is a leader in virtual primary care, headquartered in NYC. • We're redefining how healthcare meets technology with a vertically integrated digital care platform. • We are seeking a First Level Support Engineer to provide first-line technical support to end-users. • The ideal candidate will have hands-on experience with Jira Service Management, Notion, MongoDB. • Key Responsibilities: Provide first-line support to end-users, diagnose and resolve technical issues, manage support tickets. • Collaborate with cross-functional teams to improve processes and ensure tasks are completed per SLAs.

🎯 Requirements

• 1+ years of professional experience as a First Line Help Desk Support or similar role • Basic knowledge of networking principles, such as TCP/IP, DNS, DHCP, VPN, etc. • Excellent communication skills, with the ability to explain technical concepts to non-technical users • Hands-on experience with Jira Service Management and Confluence • Certification in CompTIA A+, ITIL, or other IT support-related certifications • Strong customer service orientation and patience when dealing with end-users • Strong problem-solving skills and attention to detail

🏖️ Benefits

• Salary Range: $60,000-70,000 • Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401K, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Unlimited PTO Policy • Paid Holidays • Short Term & Long Term Disability • Training & Development