Post-Sales Operations Manager

11 hours ago

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💰 $49M Series E on 2022-01

Description

• Collaborate with the VP of Post-Sales to define, execute, and monitor the strategic initiatives for the Post-Sales department. • Ensure all operational processes within Triage, Implementation, Solutions Architecture, Support, and Mediation are efficient, scalable, and align with business goals. • Develop and maintain dashboards and performance metrics to track the progress and success of Post-Sales teams. • Manage and optimize workflows and processes to ensure smooth operations, resource allocation, and effective collaboration across teams. • Serve as a key point of contact between Post-Sales teams and other departments (e.g., Product, Customer Success, Sales), ensuring alignment and communication. • Assist in capacity planning and resource management to meet customer demand and scale team efforts. • Lead efforts to standardize tools, processes, and documentation to drive consistency and improve efficiency across the Post-Sales organization. • Act as a project manager for key initiatives, coordinating teams, timelines, and deliverables to meet deadlines. • Support the VP of Post-Sales with budgeting, reporting, and forecasting to ensure alignment with the company’s financial goals. • Identify opportunities for improvement and work proactively to implement process enhancements.

Requirements

• 5+ years of experience in operations, project management, or business strategy, preferably in a technical or post-sales environment. • Demonstrated experience in building and optimizing processes and workflows to improve organizational efficiency. • Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. • Excellent communication and interpersonal skills, with a proven ability to work cross-functionally and influence key stakeholders. • Proficiency with project management and productivity tools (e.g., Monday.com, Trello, Salesforce, or similar platforms). • Strong analytical skills, with the ability to interpret data and metrics to drive decision-making. • Experience in capacity planning, resource management, and budgeting. • Must be based remotely in US or Canada.

Benefits

• Offers Equity