Application Support Analyst

December 9

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Haemonetics

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Blood collection and separation technologies • surgical blood salvage systems • diagnostic products • software and information technology platforms • consulting services

1001 - 5000 employees

Founded 1980

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Description

• The Application Support Analyst will support hospitals and labs using Haemonetics Hospital products • Responsible for software and systems technical solution support • Ensures investigation and resolution of customer support problems • Documents all support calls in the helpdesk ticketing system • Troubleshoots production issues • Independently runs routine scripts to fix data problems • Writes moderately complex change requests to support customer needs

Requirements

• Bachelor's Degree in Medical Technology or equivalent diploma or SBB, MT or MLT Training Certifications • Minimum of 2 years of experience working in a hospital lab or blood bank • Ability to work alternating shifts to cover 24/7 support needs remotely • Experience with BloodTrack®️ system and software, SafeTrace Tx® transfusion management software, and/or TEG® Hemostasis Analyzer and TEG Manager® software is highly desired • Bilingual (Spanish and English) highly desired

Benefits

• 401(k) with up to a 6% employer match and no vesting period • Employee stock purchase plan • Flexible time off for salaried employees • Accrual of three to five weeks’ vacation annually for hourly employees • Up to 64 hours (annually) of paid sick time • Paid and/or floating holidays • Parental leave • Short- and long-term disability insurance • Tuition reimbursement • Health and welfare benefits