Senior Customer Service Representative

November 7

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HALO Branded Solutions

WebsiteLinkedInAll Job Openings

sales incentives

1001 - 5000

💰 Private Equity Round on 2016-01

Description

• Provide hands-on daily development to front-line customer service representatives (CSRs) • Support approx. 10 front-line CSRs • Collaborate with departmental leadership providing recommendations on training initiatives and continuous improvement • Monitor real-time statistics of front-line CSR performance • Collaborate with internal departments within HALO as part of a larger corporation • Monitor 10 customer service representative workloads and provide overtime recommendations to supervisors • Advise CSRs on de-escalating conflicts and resolving customer disputes • Provide performance feedback on CSRs to supervisors • Work with management to develop efficient processes or system improvements • Perform basic CSR responsibilities when needed • Work with HALO sales team members (Account Executives)

Requirements

• 2+ years of experience in senior customer service roles leading a small team; experience with advising and/or training • 2+ years of experience in account management required • High School Diploma/GED or Associates Degree is required • High proficiency in Word, Excel, and Outlook; DOSS experience is a plus • Effective oral and written communication • Time management, prioritization and problem-solving capabilities • Possess objectivity, patience, and a high degree of confidentiality • Be a strong brand ambassador for HALO with account executives, co-workers, and suppliers as well as in front of your team • Able to work overtime when required

Benefits

• Nationwide coverage for Medical, Dental, Vision, Life and Disability insurance • Additional Voluntary Benefits • 401K Retirement Savings Plan • Health Savings Accounts (HSA) • Flexible Spending Accounts (FSA)