Account Manager

March 12

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Hanna Interpreting Services LLC

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Hanna Interpreting is a woman and minority-owned small business, providing interpretation, translation, and transcription services nationwide.

11 - 50 employees

📋 Description

• Hanna Interpreting Services LLC is a language services provider. • Seeking a highly motivated and relationship-driven Account Manager. • Serve as the primary point of contact for valued clients. • Nurture and expand client relationships to drive service usage and revenue growth. • Collaborate with business development and implementation teams. • Contribute significantly to sales and customer retention strategies. • Thrive in a fast-paced environment and build long-lasting connections with clients. • Serve as the lead point of contact for all customer account management matters. • Build and maintain strong, long-lasting client relationships. • Negotiate contracts and close agreements to maximize profits. • Develop trusted advisor relationships with key accounts. • Ensure timely and successful delivery of solutions according to customer needs. • Develop new business with existing clients and identify areas of improvement. • Forecast and track key account metrics. • Check customer use of services for improvement opportunities. • Collaborate with sales teams to identify new opportunities. • Assist with challenging client requests and issue escalations. • Work closely with various departments to provide an excellent customer experience. • Attend and offer clients monthly and quarterly meetings. • Attend client-held events as needed.

🎯 Requirements

• Based in, or willing to relocate to, the Bay Area • Passionate about providing language services that help people connect • Driven by success and excited by the idea of controlling your income • Warm, friendly, and able to easily connect with strangers • Enjoy networking (even virtually), attending industry conferences, and building relationships with clients and referral sources • Well organized in tracking your pipeline and outreach efforts • Enjoy nurturing relationships over the long-term • Seeking a long-term position with growth opportunities • Desire to work in an upbeat, positive environment and develop strong relationships with team members and management • Familiarity with CRM tools such as HubSpot (preferred) or SalesForce • Reliable transportation • A friendly and professional demeanor • Excellent verbal and written communication skills • Ability to travel 30% (mostly day trips) • Proven experience in Account Management

🏖️ Benefits

• Compensation: $75,000.00/year (base) + Bonus • Full benefits package offered, including: • Health Insurance • Vision & Dental • Life Insurance • 401k w/ 4% match • PTO • Paid Holidays • Paid Half-Day on birthdays