Director - Customer Support

2 days ago

Apply Now

Receive Emails with Similar Jobs

HappyCo

WebsiteLinkedInAll Job Openings

real-time property operations • mobile inspections • multifamily software • real estate • due diligence

51 - 200

💰 $52M Venture Round on 2022-01

Description

• HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. • HappyCo is values driven and offers a flexible, supportive culture. • Join HappyCo and Make Work Happy! • We’re looking for an experienced Director of Customer Support to join our team.

Requirements

• 7+ years of experience in customer support with 3+ years of experience in a leadership role within a SaaS or technology company • Proven track record of managing and scaling customer support teams and operations • Strong knowledge of customer support software and integrations, such as Zendesk, Intercom, Jira, and experience with CRM tools such as Salesforce, Hubspot, others • Excellent interpersonal and communication skills, with the ability to form strong relationships across teams and with customers • Analytical skills with experience in producing and analyzing support metrics, KPIs, reports, and other measurable data • Demonstrated ability to lead, coach, and develop high-performing teams in a comparable environment • Customer-focused mindset with a passion for delivering an exceptional customer experience

Benefits

• Work from anywhere supported by a flexible company culture • Opportunity to work for one of the fastest growing technology companies in the PropTech industry • Unlimited vacation time • Generous paid parental leave • Competitive and equitable pay, including stock options • Monthly stipends to support Wellness and Home Office expenses