Customer Success Manager

3 days ago

Apply Now

Receive Emails with Similar Jobs

HeadSpin

WebsiteLinkedInAll Job Openings

Mobile App Testing • Mobile App Monitoring • Mobile App Automation • Automated Testing • Appium

201 - 500 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

Description

• Track accounts to identify churn risk and work proactively to eliminate that risk. • Maintain and increase your product knowledge on applicable products/applications, operating systems, and hardware via training, documentation, personal research, and experience. • Work with customers to ensure deployment, onboarding, user adoption, retention, and overall success. • Collaborate closely with global support teams, engineering, sales, and other cross-functional teams to resolve customer-reported issues and drive product enhancements. • Impart technical leadership and direction on all aspects of HeadSpin’s products and services. • Ensure any account issues are resolved quickly, utilizing resources from across Technical Support, Sales, and Engineering. • Function as the voice of the customer and provide internal feedback on how HeadSpin can better serve our customers. • Maintain and gain knowledge of the languages and technologies supported by HeadSpin.

Requirements

• Bachelor's Degree in Engineering or similar. • You need to be experienced with developer products and platforms. • Understanding of any or all of the following Python, Java, or JavaScript. • Experience with using a CI/CD system. • Experience with mobile app support. • 3+ years of work experience in a software development role, or a customer-facing role such as technical customer success, account management, presales engineering, or technical consultant role. • Experience successfully managing customer engagements to completion and customer satisfaction and a proven record of professional customer service in a high-growth environment. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Utilize your skills in Excel to generate reports and decks for customers, providing valuable insights and analytics. • Good understanding of technology and remote support and the ability to work after-hours support. • Excellent interpersonal communication and customer service skills. • Ability to collaborate well with global support teams, engineering, sales, and other cross-functional teams in resolving customer and prospect-reported issues. • Ability to handle a fast-paced environment and challenging workload. • Experience in or understanding of Web/Mobile app development & architecture including common test automation tools like Appium, Selenium, XCUITest, UI Automator, Espresso, etc. • Comfortable working in a Linux/Mac environment and using Rest APIs. • Able and willing to travel as the job requires.