Frontline Support Specialist
December 6
Description
• Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. • Our mission is to help therapists be therapists by acting as their financial back office. • Heard is looking for a Frontline Support Specialist to be an integral member of the broader Customer Experience team. • The Frontline Support Specialist will be responsible for reviewing, answering, and validating a wide range of customer requests. • Candidates located in the Western United States and Hawaii will be given preference.
Requirements
• Familiarity with modern ticketing, customer engagement, and CMS solutions within customer service environments such as Zendesk, Salesforce Service Cloud, or Help Scout • Demonstrated product or customer service experience, preferably in a SaaS B2B setting • Excellent written and verbal communication skills • Comfortable conversing with customers via their preferred channels, including email, social media, live phone calls, and chat • Natural-born evangelist with enthusiasm for the customer • Hunger for troubleshooting and problem solving • Located in Pacific time zone preferred
Benefits
• Competitive salary package and benefits • Flexible PTO • Medical coverage • Retirement support • Wellness stipends
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