Customer Service Representative, Phone

6 days ago

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

💵 $14 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Hearst Health

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Hearst Health is a division of Hearst Communications that focuses on guiding important care moments in healthcare by delivering vital information to all those involved in a person's health journey. It provides evidence-based clinical guidelines and healthcare workforce management solutions through its various subsidiaries including FDB (First Databank), Zynx Health, MCG, Homecare Homebase, MHK, and QGenda. Hearst Health aims to improve care quality and efficiency by using scalable technology to deliver clinical decision support and workforce management solutions, impacting the majority of people in the U. S. Its mission is supported by prominent leaders in the healthcare and technology sectors at Hearst Health.

Care Guidance • Improving Care Quality • Evidence-Based Decisions • Medication Decision Support • Medical Necessity Documentation

1001 - 5000 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

📋 Description

•This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations. •Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction. •The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. •The remote option requires a noise-free workspace and high-speed internet. •The company offers computer equipment and paid training.

🎯 Requirements

•Strong computer navigation skills and PC knowledge. •Passionate about helping others •Speak in a pleasant tone, retain composure and gain confidence of the customer •Proficient ability to read, write and speak the English language •Identify and anticipate customer needs •Effectively prioritize work time to ensure productivity standards are achieved •Make customers feel valued and appreciated •Attitude to thrive in a fast paced, challenging, team-oriented culture •Customer Service background or experience working with people

🏖️ Benefits

•Health Insurance •Employee Savings Plan - 401(k) •Life Insurance •PTO •Wear jeans every day •Regular events that bring you and your coworkers together outside the office for fun, informal events •Free parking •Discounts available through CDS Global and Hearst, our parent company