Email Customer Service Representative

November 1

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Hearst Health

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Care Guidance • Improving Care Quality • Evidence-Based Decisions • Medication Decision Support • Medical Necessity Documentation

1001 - 5000

Description

• Handles customer inquiries received via email, chat or inbound call. • Interprets messages and calls responding appropriately. • Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities. • This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection. • This role can also involve performing other customer service functions such as based on workload and call volumes.

Requirements

• Preferably a High School diploma or equivalent. • Background in customer service is advantageous. • Basic proficiency in PC use and skills. • Strong verbal and written English communication abilities. • Possess problem-solving skills. • Minimum typing speed requirement: 20-25 words per minute. • Experience with using a 10-key is preferred. • Competence in basic math skills.

Benefits

• Virtual training via Microsoft Teams. • Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday. • Shift Differential: 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.