Strategy and Operations Manager - Customer Service

November 1

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Garner Health

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Description

• Looking for a Strategy & Operations Manager in the Concierge organization. • Manage and execute strategic projects across Concierge functions. • Leverage data analysis, automation, and effective communication to enhance operations. • Work with diverse stakeholders to understand workflows and drive outcomes. • Analyze and solve complex operational issues. • Lead and develop a high-performing team. • Own and improve frontline knowledge base workflows and procedures. • Maintain accountability reporting structure and identify trends for improvement.

Requirements

• 4+ years of relevant experience in a strategic operations role; prior experience in a fast-growing startup preferred. • 2+ years of experience building and leading operational teams. • Proficiency in quantitative data analysis, generating meaningful insights, and modeling. • A strong ability to break down complex processes, recommend solutions, and work with cross-functional stakeholders to implement them. • Experience with Excel/Google Sheets, and no-code/low-code automation tools. • A combination of high ownership mentality and detail orientation that has resulted in a track record of delivering operational initiatives on tight deadlines. • A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success. • A desire to be a part of our mission to improve the U.S. healthcare system.

Benefits

• Eligible for equity incentive and competitive benefits plans.