Customer Service Representative

October 31

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One Call Concepts, Inc.

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One Call Center Software • Full-service One Call Center Solutions • Web-based One Call Center Support Solutions

51 - 200

Description

• Summary or overview of job duties: • Starting pay rate is $19. • Full and part-time shifts available. • All classroom training is full time (M-F from 8:30a-4:00p). Classroom training and on-the-phone training is in our Piscataway office. After successful completion of a portion of phone training, the position is remote indefinitely. Everyone should plan to be in the office for at least 1 month. • We are an inbound call center that processes mark out requests for excavation purposes. • All candidates must enjoy customer service and answering incoming calls. • He/she must have the ability to accurately type a minimum of 35 wpm. • The employee must project a professional image through phone and personal interaction. • He/she must be able to troubleshoot problems and provide resolution to our client’s inquiries. • In addition, this position requires a detail oriented individual with excellent attendance.

Requirements

• Minimum accurate data entry of 35 wpm • Ability to work independently in a high volume, detail oriented environment • Strong customer service skills • Excellent verbal and written communication skills • Ability to prioritize work and multi-task • Consistent attendance and stable work history • Ability to work and change with dynamic professional environment • Consistently meets or exceeds KPIs

Benefits

• We offer health, dental, prescription and life insurance • paid vacation and • holidays and a 401K program.