Senior Director - Strategy & Operations

22 hours ago

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Brightline

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behavioral health • speech language pathology • therapy • family therapy • mental health

201 - 500

Description

• Lead the design and execution of 0-1 strategic initiatives that drive business objectives and scale Brightline’s operational capacity. • Collaborate with the executive team to develop business plans, key performance indicators (KPIs), and objectives that align with company goals and growth ambitions. • Use market insights and competitive analysis to identify opportunities for expansion, including the development of new service offerings and entry into new markets. • Build, manage, and optimize operational work plans that ensure efficiency, scalability, and high-quality service delivery across all touchpoints. • Work cross-functionally with teams including product, engineering, data science and clinical operations to build systems and processes that enable us to meet ambitious goals. • Ensure continuous improvement of operations through data-driven decision-making, proactive problem-solving, and the introduction of innovative, scalable solutions. • Serve as a critical connector across Brightline’s teams to ensure alignment and execution of strategic priorities. • Partner with product, engineering, clinical, and customer experience teams to build, implement, and refine scalable products and processes that address core business challenges. • Collaborate closely with finance and growth teams to manage resources, optimize budgeting, and ensure operational efficiencies that support sustained growth. • Analyze key operational data to develop strategies that accelerate progress, identify areas for improvement, and enhance operational effectiveness. • Use data to set priorities, monitor progress, and assess the success of initiatives, ensuring that operations run smoothly and deliver measurable outcomes. • Drive operational insights and continuous feedback loops to ensure agility and responsiveness to changing market dynamics.

Requirements

• 10+ years of experience in business operations or strategic leadership roles, preferably in high-growth companies. • Proven ability to lead within a complex and fast-moving environment, balancing strategic vision with hands-on execution. • Strong data acumen, you thrive on solving ambiguous problems by digging into data to uncover insights and inform decisions. • Track record of building and scaling operational processes, ideally within the healthcare, technology, or digital health sectors. • Exceptional communication skills and experience leading cross-functional teams toward a common goal. • Ability to manage multiple priorities with a calm, results-driven approach in high-stakes environments. • Previous experience managing a team, and managing projects across multiple departments and teams. • A passion for improving healthcare outcomes through innovative digital solutions and a strong alignment with Brightline’s mission to support families' mental health.

Benefits

• Medical + Dental + Vision + Disability + Life Insurance • 14 Paid Holidays + Flexible PTO + Sick Days + Parental Leave • Learning and Development Reimbursement • Health and Wellness Stipend • Home Office Reimbursement • 401k • Stock Options • Remote, community-focused culture • Company wide meditations • Group workouts hosted by Brightline employees! • Company Offsites