HelpGrid
HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.
Sales Representative, Bilingual German and English
March 24
HelpGrid
HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.
📋 Description
• Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills. • Respond efficiently and accurately to callers. • Suggest appropriate products based on clients' needs. • Conduct outbound calls based on generated leads. • Call customers who abandoned their shopping cart. • Ensure that all placed orders are complete. • Handle nonvoice accounts via SMS, emails/tickets. • Understand and strive to meet or exceed call center and sales targets. • Create, maintain and update a database of customers. • Take part in training and other learning opportunities. • Build lasting relationships with clients.
🎯 Requirements
• Proficiency in German and English is required • At least 1 - 2 years of outbound sales call center experience • Excellent phone etiquette and excellent verbal, written, and interpersonal skills • Ability to multitask, organize, and prioritize work • Patient and warm professionalism • Perseverance and sales endurance • Self-starter and motivated • Sales experience in BPO / Call center: 1 year (Preferred) • Cold calling: 1 year (Preferred)
🏖️ Benefits
• Equal Opportunity Employer • Commitment to equality of opportunity • Welcoming diverse candidates • Promoting a work environment free from discrimination
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