Sales Representative, Bilingual German and English

March 24

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Logo of HelpGrid

HelpGrid

HelpGrid is an all-in-one call center that excels in providing exceptional customer service by enhancing customer experiences and maximizing sales conversions. The company offers 24/7 support with live agents and specializes in cart recovery, ensuring businesses can recover abandoned sales effectively. HelpGrid's software integrations enable a seamless connection with various e-commerce platforms, aiming to increase revenues for its clients by recovering lost sales and improving customer satisfaction.

51 - 200 employees

Founded 2015

🀝 B2B

☁️ SaaS

πŸ“‹ Description

β€’ Manage the customer through lead generation, pipeline management, organization, effective communication, and strong listening skills. β€’ Respond efficiently and accurately to callers. β€’ Suggest appropriate products based on clients' needs. β€’ Conduct outbound calls based on generated leads. β€’ Call customers who abandoned their shopping cart. β€’ Ensure that all placed orders are complete. β€’ Handle nonvoice accounts via SMS, emails/tickets. β€’ Understand and strive to meet or exceed call center and sales targets. β€’ Create, maintain and update a database of customers. β€’ Take part in training and other learning opportunities. β€’ Build lasting relationships with clients.

🎯 Requirements

β€’ Proficiency in German and English is required β€’ At least 1 - 2 years of outbound sales call center experience β€’ Excellent phone etiquette and excellent verbal, written, and interpersonal skills β€’ Ability to multitask, organize, and prioritize work β€’ Patient and warm professionalism β€’ Perseverance and sales endurance β€’ Self-starter and motivated β€’ Sales experience in BPO / Call center: 1 year (Preferred) β€’ Cold calling: 1 year (Preferred)

πŸ–οΈ Benefits

β€’ Equal Opportunity Employer β€’ Commitment to equality of opportunity β€’ Welcoming diverse candidates β€’ Promoting a work environment free from discrimination

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