Help Scout
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Web applications • Email • Cloud • Help desk • customer support
Senior Brand Designer
February 20
Help Scout
Help Scout is a customer support platform that offers a range of tools to empower teams and enhance the customer experience. The platform includes features such as a shared inbox, live chat, self-service knowledge base, and proactive messaging to help teams deliver personalized and efficient support. Help Scout emphasizes the importance of a personal touch in customer service, integrating AI tools in a supportive way rather than allowing AI to dominate the customer experience. It caters to a variety of industries with a focus on maintaining outstanding support that prioritizes both the team and the customer.
Web applications • Email • Cloud • Help desk • customer support
📋 Description
• Support wider marketing team through designing pages and collateral • Lead larger cross-functional projects with high-quality output • Ensure brand consistency in customer-facing materials
🎯 Requirements
• Stellar visual designer • Curiosity and consultative collaboration • Leverage soft skills and multi-project handling • Address metrics and business goals in briefs • Time-saving and new pattern & system usage • Tackle ambiguity with thoughtful questions
🏖️ Benefits
• Healthcare coverage • Wellness resources • Variety of perks and benefits
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