Spanish Customer Support Representative
6 days ago
Description
• Helpware is looking for a fantastic Spanish Customer Service Representative in Portugal. • You will be providing top-notch customer service through phone, email, and social media. • Maintaining your and your team's performance metrics at a high level. • Act as a community advocate for our Client’s partners and ensure the best representativity of their brand.
Requirements
• Prior experience in customer service working across multiple channels is a must. • Prior experience working with highly demanding customers and British services is needed. • A solid understanding of IT and Microsoft Office • Excellent oral and written English and Spanish communication skills. • Readiness, flexibility, and previous experience to work 8 hours work shift+1h break on late shifts and weekends • Prior experience in live events or the ticket marketplace industry • Strong background and understanding of back-office and administration processes, preferably in eCommerce or Digital environments. • Proven record of contributing to the quest for efficiency in a contact center environment. • An additional language will be a plus.
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