HERO Software
HERO Software is a leading provider of comprehensive cloud-based software solutions for handcraft and technical service industries. The company offers a robust suite of tools designed for task management, project scheduling, and administrative processes, tailored specifically for industries like construction, electrical, plumbing, and other technical services. HERO Software empowers businesses to streamline their operations from the office to the field, providing features such as digital time tracking, invoicing, job management, and extensive third-party integrations to enhance productivity. Known for its user-friendly interface and support, HERO Software continually innovates to assist companies in managing their workflows efficiently and effectively. With a strong commitment to supporting craftsmen and service providers, HERO Software aims to facilitate digital transformation in the handcraft sector through scalable and versatile software solutions.
Software • Cloud Software • Malersoftware • SHK Software • Dachdecker Software
Customer Engagement Manager
3 days ago
HERO Software
HERO Software is a leading provider of comprehensive cloud-based software solutions for handcraft and technical service industries. The company offers a robust suite of tools designed for task management, project scheduling, and administrative processes, tailored specifically for industries like construction, electrical, plumbing, and other technical services. HERO Software empowers businesses to streamline their operations from the office to the field, providing features such as digital time tracking, invoicing, job management, and extensive third-party integrations to enhance productivity. Known for its user-friendly interface and support, HERO Software continually innovates to assist companies in managing their workflows efficiently and effectively. With a strong commitment to supporting craftsmen and service providers, HERO Software aims to facilitate digital transformation in the handcraft sector through scalable and versatile software solutions.
Software • Cloud Software • Malersoftware • SHK Software • Dachdecker Software
📋 Description
• Direkte und proaktive Kundenansprache: Kontaktiere Kunden direkt und proaktiv, verstehe ihre Bedürfnisse und biete maßgeschneiderte Lösungen • Erfolgreiche Maßnahmen umsetzen: Nutze deine Erfahrung aus anderen Software-Bereichen, um bewährte Gesprächsformate durchzuführen • Gründliche Analyse von Kundenfeedback: Erfasse systematisch die Gründe für Inaktivität und leite sofortige Maßnahmen zur Verbesserung der Kundenzufriedenheit ab • Interdisziplinäre Zusammenarbeit: Arbeite eng mit unserem Growth- und Customer Success-Team zusammen
🎯 Requirements
• Willen, Kundenbedürfnisse zu verstehen und zu übertreffen • Erfolge in der Reaktivierung von Kunden - idealerweise in einem Softwareunternehmen • Kommunikationsfähigkeit, proaktiver Kundenkontakt und Beziehungspflege zu Kunden • Einsatz von digitalen Tools zur Automatisierung und Effizienzsteigerung • Starkes Zahlen- und Datenverständnis für fundierte Entscheidungen • Teamspirit und das Engagement, über den Tellerrand zu schauen
🏖️ Benefits
• Zeitliche Flexibilität und individuelle Workation im EU-Ausland (bis zu 6 Monate pro Jahr) • 30 Urlaubstage (inkl. 24.12. & 31.12.) sowie zusätzliche freie Tage • Ausgestattet mit Tech-Equipment von HERO und dem bezuschussten Deutschlandticket kannst Du deutschlandweit ortsunabhängig arbeiten • Fit bleiben mit dem Jobrad und den Sportangeboten von Hansefit • Zugang zu Bloom und vielen Mental-Health -Angeboten (u. a. Coaching-Sitzungen) • Du profitierst außerdem von unserer zusätzlichen betrieblichen Krankenversicherung • Ein jährliches Weiterbildungsbudget für Kurse, Bücher oder Coachings • Regelmäßige Feedback- und Entwicklungsgespräche , um Dich in Deinen Karrierezielen zu unterstützen • Ein klarer HERO-Karriereplan , um intern wachsen zu können • Regelmäßige Team - und Firmen-Events wie Escape Rooms, Besuch des Maschseefests oder Kart fahren • Sensationelle Sommer- und Weihnachtspartys • Jährliche Co-Workations im EU-Ausland mit dem HERO-Team • Shoppen mit Corporate Benefits Rabatten
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