Customer Service Associate - International Contract Management

6 days ago

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Hitachi

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Information & Telecommunication Systems • Social Infrastructure & Industrial Systems • Electronic Systems & Equipment • Automotives Systems • Smart Life & Ecofriendly Systems

10,000+

Description

• This person will provide a direct interface with both international customers and HITACHI locations worldwide. • This person will assist Marketing and Field Sales in establishing a cost-competitive approach in negotiating foreign contracts. • This person will also provide expertise in International Trade Terms, U.S. & foreign trade compliance, documentation requirements, financing, and INCO terms. • This person will be expected to possess knowledge & understanding of HITACHI Group directives. • This position requires high persuasion & negotiation skills, as well as a pleasant personality and ability to handle stress well. • This role will require efficiency in Microsoft Office, expertise in SAP would be a benefit, but is not a necessity. • Manage contents of contracts for specific details to ensure compliance to corporate policies as well as national & foreign government regulations. • Manage contracts from order-entry process until product is delivered to the customer and payment is received. • Expedite all orders for necessary documentation, prepare all necessary shipping documentation. • Maintain vast relationships within HITACHI and among external parties to provide our customers with the highest quality customer service. • Responsible for order tracking and assurance of on-time customer delivery. • Living Hitachi Energy’s core values of safety and integrity, taking responsibility for your own actions while caring for your colleagues and the business.

Requirements

• Bachelor’s Degree in Business, Marketing, or related fields. • Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States. • Recent experience working with international transportation operations, especially with Export Compliance. • Knowledge of INCO terms. • Previous experience with business-to-business (B2B) customer support; international client support experience is preferred. • Knowledge and skill in utilization of computer database applications and systems – efficiency using MS-Office (Excel, Word, PowerPoint, etc.) is necessary, and experience using SAP is highly preferred. • Experience using Customer Relationship Management.