Technical Operations Lead

September 27

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Hitachi

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Information & Telecommunication Systems • Social Infrastructure & Industrial Systems • Electronic Systems & Equipment • Construction Machinery • High Functional Materials & Components

25801 - 25801

Description

• Help in managing Hitachi’s managed service activities and deliverables. • Identify and scope opportunities to improve current programs. • Monthly Status Reports and trend analysis. • Support the development of content for internal communications. • Help coordinate a variety of internal initiatives and projects. • Collect and evaluate success criteria and performance metrics. • Identify, design, and implement process improvements to enhance IT operations. • Collaborate with IT leadership and key stakeholders. • Develop and track performance metrics for current programs. • Create and deliver training programs to enhance team skills. • Identify and promote industry best practices. • Foster a culture of continuous improvement and maintain tracker. • Develop/maintain system implementation documents and reports. • Identification of risks and development of mitigation plans. • Provide Service Management reporting to leadership and customers. • Participate in customer service review meetings. • Drive automation initiatives and oversee development implementation.

Requirements

• Knowledge of industry best practices in IT operations and process improvement. • Strong organizational skills, attention to detail, and ability to manage multiple priorities. • A proactive approach to identifying opportunities for innovation and improvement. • ITIL Foundation Certificate (minimum), ITIL V.3 Foundation. • Minimum 5 years of experience in Major Incident/Incident Management team. • Knowledge in Incident, Change, and Problem Management. • Experience with ITSM Tools, preferably ServiceNow. • Strong prioritization, coordination, negotiation, and influencing skills. • Excellent verbal and written communication abilities at all levels of the organization.

Benefits

• Industry-leading benefits, support, and services for holistic health and wellbeing. • Flexible arrangements for life balance. • Increased sense of belonging and ownership in a diverse team.