Analyst - Retail Compliance

5 days ago

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Logo of Holman

Holman

Holman offers a unique set of complementary services that address your changing needs. From fleet management, upfitting, vehicle accessories, vehicle sales, insurance, investing in the future of mobility, or all the above, we listen, we think, and we create solutions just for you.

Fleet Management • Parts and Logistics • Automotive Sales • Upfitting and Equipment • Growth Ventures

5001 - 10000 employees

📋 Description

• Work directly with internal customers (dealerships) to resolve system and form related issues and requests. • Document customer requests in an organized manner to ensure proper follow up and resolution. • Manage and continuously maintain form libraries in the dealership Sales and F&I systems. • Implement form changes as needed in response to regulatory, policy, or procedural changes. • Collaborate with Compliance Department and other Central Services personnel to ensure efficient and effective delivery of services for internal customers.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience • 2+ years’ experience in a help desk or similar customer service / technical support role • Knowledge of company supported systems, including CDK, DealerTrack, RouteOne, Roadster, DealerSocket, Darwin, CUDL • Familiarity with the automotive industry, Sales and F&I operations, Accounting, and the interaction of dealership systems • Excellent organization, critical thinking, and problem solving skills • Strong interpersonal and customer service skills, including strong verbal and written communication

🏖️ Benefits

• Health Insurance • Vision Insurance • Dental Insurance • Life and Disability Insurance • Flexible Spending and Health Savings Accounts • Employee Assistance Program • 401(k) plan with Company Match • Paid Time Off (PTO) • Paid Holidays, Bereavement, and Jury Duty • Paid Pregnancy/Parental leave • Paid Military Leave • Tuition Reimbursement

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