Customer Site Operations, Senior Analyst

3 days ago

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The Home Depot

WebsiteLinkedInAll Job Openings

retail • home improvement • customer service

10,000+

💰 Debt Financing on 2007-07

Description

•The Sr. Analyst, Customer Site Operations manages Mobile App health from an operational perspective. •Provide actionable insights from customer feedback for product partners, Call Center teams, and stakeholders. •Manage an offshore team for daily operations, support testing, and analyze customer issues. •Collaborate with various teams to ensure issue resolution and customer satisfaction. •Create and implement operational processes for optimal performance and revenue.

Requirements

•Must be eighteen years of age or older. •Must be legally permitted to work in the United States. •Bachelor’s degree in business or computer science, or equivalent education. •2-4 years of Mobile App and/or online operations experience. •Advanced understanding of business operational concepts. •Advanced understanding of end-to-end customer purchase flow, customer path to purchase, fulfilment types etc. •Experience working in a customer focused ecommerce position. •Experience working in an online retail environment.