Senior Manager - Healthcare Provider Operations

November 8

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Phil, Inc.

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Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200

Description

• Company Overview: Founded in 2015, PHIL is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. • Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. • The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. • We are looking for a senior operational leader to manage and support a team responsible for providing world-class support for healthcare providers (HCPs) utilizing the PHIL Platform. This role will be responsible for building and managing a motivated team of operators who help offices troubleshoot orders and educate HCP staff on PHIL processes and best practices.

Requirements

• Bachelor’s degree  • 5-7+ years of professional experience in managing white-glove customer support teams (preferably in pharmacy or other order fulfillment industries)  • Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations • Prior professional experience with optimization, processes, systematic organization, program/project management • Demonstrated data and analytics experience; Excel/Sheets proficiency is preferred  • Strong attention to detail and project management skills • Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength. • Thrive on change and operate flexibly - priorities can change quickly, so you must be nimble while positively bringing the team along for the ride

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.