The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.
retail β’ home improvement β’ customer service
3 days ago
The Home Depot is a leading home improvement retailer, offering a wide range of building materials, home improvement products, lawn and garden products, and related services. The company operates both physical stores and an online platform, providing comprehensive solutions for DIY enthusiasts, professional contractors, and homeowners. The Home Depot is committed to diversity, equity, and inclusion, providing employment opportunities and benefits to a diverse workforce. Additionally, the company places a high emphasis on customer service and associate engagement to maintain its position as a trusted leader in the home improvement industry.
retail β’ home improvement β’ customer service
β’ The SM is responsible for creating a high performing selling culture and achieve this through store connectivity, development/coaching of team, Sales Consultant staffing and delivering world class customer service. β’ The SM will lead a team of commissioned Sales Consultants to go into the homes of Home Depot customers and successfully close the sales of HDE's product lines. β’ The SM drives store connectivity by building and maintaining relationships with store management and associates, continually updating/training them on HDE's product offerings. β’ The SM is also responsible for driving lead generation efforts in the stores through the sales team. β’ The SM will manage Sales Consultants through every aspect of the employment life cycle including hiring, training/coaching, performance management, etc. β’ The SM will lead a team of Sales Consultants to achieve sales targets for an assigned territory and will be responsible for understanding, analyzing and prioritizing business metrics (e.g., scorecards, KPI, etc). β’ The SM is responsible for the customer experience and ensuring the sales team delivers world class customer service; this is accomplished proactively by consistently monitoring reports to ensure customer's projects are moving through the job process efficiently as well as being accountable to Voice of the Customer scores and feedback.
β’ Must be 18 years of age or older β’ Must be legally permitted to work in the United States
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