Client Manager

January 9

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Logo of Honor

Honor

Home care • Senior care • Caregiving

501 - 1000 employees

Founded 2014

⚕️ Healthcare Insurance

🧘 Wellness

👥 B2C

Description

• Honor exists to expand the world’s capacity to care. • Combining high tech with high-touch for better home care. • Looking for a Client Manager for seamless client experiences. • Manage partner relationships and provide exceptional service to clients and caregivers. • Partner across teams to deliver a seamless experience.

Requirements

• 3+ years of experience working in a complex client or patient management position or demanding customer service role. • Strong sense of ownership and a track record of managing processes with strong attention to detail. • Ability to work autonomously and effectively prioritize competing tasks. • Demonstrated ability to collaborate and get things done by working through others. • Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation. • Excellent communication and listening skills, particularly via the phone. • Positive and can-do attitude. • Confidence and creative problem-solving skills. • Ability to work in a fast-paced environment. • Flexibility and availability to occasionally respond on evenings or weekends.

Benefits

• Medical, dental and vision coverage including zero cost plans for employees. • 401K with up to a 4% match. • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid. • Optional additional Life Insurance. • Generous time off program. • Mental health benefits and wellness program. • Discount program.

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