Sales Operations Program Manager

3 days ago

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Hopper

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Spend less. Travel better.

airfare and analytics

201 - 500

💰 $96M Venture Round on 2022-11

Description

•The Sales Operations Program Manager will play a key role in transforming our BPO contact center agents' capabilities to enhance their sales skills while maintaining high service standards. •You will work closely with teams that manage our contact center agents to improve their performance and collaborate with various support functions within the organization to ensure alignment with our sales goals. •Your efforts will be crucial in managing and optimizing sales operations, developing and implementing sales programs, and achieving our 15%+ hotel sales conversion target.

Requirements

•Experience in customer support and sales functions within the travel industry. •Knowledge of BPO operations and management. •Strong analytical skills with the ability to interpret sales data, analyze the sales funnel, and provide actionable insights. •Excellent project management and organizational skills; ability to manage multiple tasks simultaneously. •Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and external partners. •Proficiency with contact center performance management processes and systems. •Excellent judgment and the ability to ask smart questions and make quick, impactful decisions. •Resilient attitude with the ability to stay adaptable and move with changes. •Drive to work autonomously, take initiative to research and analyze problems, find solutions, and communicate with stakeholders. •Customer, team, and company player, with enthusiasm for contributing to the greater good of the company. •Exceptional ability to grasp, manage, and articulate complex systems. •A passion for Hopper's mission to build the most customer-centric travel marketplace on Earth.