Training Program Manager - Health Coaching

4 days ago

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Virta Health

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Helping people rediscover their spark through reversing type 2 diabetes, prediabetes, and weight gain.

healthcare • diabetes • corporate wellness • health tech • Digital health

201 - 500

Description

• Scale new hire onboarding to onboard 3x the number of coaches while ensuring efficient ramp and quality outcomes. • Determine the right modalities (e.g. self-led vs. live) to enable flexibility in the frequency and size of cohorts. • Improve training curriculum in a way that balances core subjects (e.g. Motivational Interviewing) with evolving priorities (e.g. Ozempic). • Broaden learning methodologies to support efficient and effective skills development and application. • Leverage and promote the latest technologies to help automate and enhance quality and training. Work collaboratively with our technical teams to broadly apply these improvements. • Leverage monitoring and evaluation tools to inform Coach performance management and ongoing curriculum development. • Create differentiated training pathways based on varying skills and specialized role requirements. • Contribute to the knowledge management system to facilitate “on-the-job” learning and job aids. • Contribute to the Quality Assurance process (i.e. chart audits) for new Coaches to ensure consistent and impactful feedback. • Coordinate with the hiring team and provide data to drive improvements in the hiring process based on learnings in the onboarding experience. • Contribute to the overall quality improvement process in collaboration with our coaching leaders, identifying training and workflow opportunities to uplevel our teams.

Requirements

• 5-10 years of experience managing moderate to large sized projects/programs in Learning or Operations. • Compelling storyteller, with crisp written, verbal, and visual communication skills. Ability to take complex and ambiguous concepts and distill them into an understandable narrative. • Interpersonal skills; experience leading both by authority and by influence with ability to comfortably interact with any level of internal/external stakeholder or partner. • Strong project management skills with a focus on prioritization and impact. • Experience supporting and scaling front-line teams ideally with a distributed/remote component. • Experience with learning management systems, knowledge management systems, and other related technologies. Bonus: Experience with Notion and/or Docebo. • Growth mindset and inherent optimism - scaling is tough! • Bonus: Healthcare experience

Benefits

• Offers Equity