Customer Success Manager - German speaking
4 days ago
Description
• Manage the whole customer journey for your clients • Maintain a deep understanding of the product and speak with customers about the most relevant features • Take responsibility for customer retention by conducting regular check-in calls • Identify opportunities for expansion and educate about additional Hotelchamp products • Engage in internal product discussions, translating customer usage and feedback into actionable insights
Requirements
• A degree or experience in SaaS and hospitality • Prior experience in a client-facing role is a big plus • Experience in eCommerce and working with Google Analytics • You speak German at a native level and your oral and written English skills are excellent
Benefits
• Remote working setup with local hubs in the United Kingdom, Singapore, Netherlands and Armenia • A group of energetic, multicultural colleagues which are best in their field • The opportunity to carve your own signature into the growth story of Hotelchamp • Development budget and resources
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