Customer Success Manager

2 days ago

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Quantive (formerly Gtmhub)

WebsiteLinkedInAll Job Openings

Business Alignment • OKRs • Productivity Management • OKR Software • Goal Management

201 - 500 employees

Founded 2015

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $120M Series C on 2021-12

Description

• Quantive is seeking an experienced Customer Success Manager to join our growing team in Europe. • This is a remote position - you can join our team from anywhere in the UK. • Quantive helps build future-ready organizations by embedding strategic agility and execution into the day-to-day. • Quantive StrategyAI, the world's first AI-powered strategic intelligence platform. • Responsible for driving adoption, retention, and growth of our strategy execution platform among enterprise clients. • Collaborate with sales teams to support the pre-sales activities and establish initial project scopes. • Manage a portfolio of accounts, developing an in-depth understanding of each client. • Support renewals and expansions by communicating our value proposition and guiding stakeholders through the renewal process. • Collaborate with our technical success and development teams to translate business use cases into actionable insights. • Provide strategic guidance on best practices in strategy management and execution. • Contribute to the development and documentation of Customer Success processes. • Define and track customer success plans and metrics using data to inform strategies. • Build strong customer relationships in support of driving case studies and referrals.

Requirements

• 5+ years in Customer Success, Program Management, or Professional Services roles. • Experience working with or for high-growth SaaS companies. • Excellent project management and change management capabilities. • Ability to build and maintain executive-level relationships. • Experience working remotely and in fast-paced startup environments. • Exceptional communication skills, both written and oral, with the ability to articulate complex strategies clearly to customers. Must be adept at building rapport and fostering collaborative relationships. • Empathetic to customer needs with the ability to employ a user-centric approach to ensure a seamless customer experience. • Preferably proficiency in German or French (not mandatory). • Alignment to the Quantive values.

Benefits

• Competitive base salary • Quarterly bonus opportunities • Generous paid time off, generous company holidays • Employer-covered supplementary medical insurance (varies by location) • Access to 5,000+ Udemy courses for ongoing learning and development • Flexible hours and a remote-friendly environment • Stock option opportunities • Mac or PC of your choice and the essential equipment you need to work remote • Meaningful and challenging work in a global scaleup and category leader • Uniquely transparent and casual environment • The opportunity to work with smart, driven, and caring colleagues • The ability to grow your talents and career!